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Delivery & Returns Information

See below for information about the delivery & returns options in your country.

DELIVERY TIMES:

  United Kingdom
STANDARD DELIVERY Deliveries take up to 3 - 5 working days. £2.50
NEXT DAY
DELIVERY
Deliveries made before 11 am week day will arrive the next working day. £3.50
FREE SHIPPING When you spend £40 and over. Select shipping option 'Free UK delivery' at checkout to redeem. FREE

Includes: Wales, Scotland, Northern Ireland, England

  United States
STANDARD DELIVERY Deliveries take between 2 - 4 weeks for delivery. $5.55 (£4.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery. $14.80 (£12.00)
FREE SHIPPING When you spend £100 and over. (Approximately $122 USD) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
  Europe & Republic of Ireland
STANDARD DELIVERY Deliveries take between 1 - 3 weeks for delivery depending on your location within EU. €4.10 (£3.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 3 working days. Fully tracked online with signature required upon delivery. 11.22 (£9.65)
FREE SHIPPING When you spend £100 and over. (Approximately €112 Euros) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE

Includes: Andorra, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Poland, Portugal, Republic of Ireland, Romania, San Marino, Slovakia, Slovenia, Spain, Switzerland, Turkey, Ukraine

  Sweden
STANDARD DELIVERY Deliveries take between 1 - 3 weeks for delivery. kr 40 (£3.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 3 working days.
Fully tracked online with signature required upon delivery.
kr110 (£9.65)
FREE SHIPPING When you spend £100 and over. (Approximately kr 1,100 SEK) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
  Norway
STANDARD DELIVERY Deliveries take between 1 - 3 weeks for delivery. kr 38 (£3.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 3 working days.
Fully tracked online with signature required upon delivery.
kr102 (£9.65)
FREE SHIPPING When you spend £100 and over. (Approximately kr 1,005 NOK) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
  Finland
STANDARD DELIVERY Deliveries take between 1 - 3 weeks for delivery. €4.10 (£3.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 3 working days. Fully tracked online with signature required upon delivery. 11.00 (£9.65)
FREE SHIPPING When you spend £100 and over. (Approximately €112 Euros) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
  Canada
STANDARD DELIVERY Deliveries take between 2 - 4 weeks for delivery. $7.50 (£4.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery. $20.00 (£12.00)
FREE SHIPPING When you spend £100 and over. (Approximately $165 CAD) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
  Australia
STANDARD DELIVERY Deliveries take between 2 - 4 weeks for delivery. $9.20 (£5.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery. $21.00 (£12.25)
FREE SHIPPING When you spend £100 and over. (Approximately $161 AUD) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
  Brazil
STANDARD DELIVERY Deliveries take between 3 - 5 weeks for delivery. R$25 (£6.00)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery. R$50 (£12.00)
FREE SHIPPING When you spend £100 and over. (Approximately R$390 BRL) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
  Mexico
STANDARD DELIVERY Deliveries take between 3 - 5 weeks for delivery. $115 (£4.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery. $306 (£12.00)
FREE SHIPPING When you spend £100 and over. (Approximately $2,300 MXN) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
  New Zealand
STANDARD DELIVERY Deliveries take between 2 - 4 weeks for delivery. $9.70
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery.) $22
FREE SHIPPING When you spend £100 and over. (Approximately $170 NZD) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE
Oceania Countries
STANDARD DELIVERY Deliveries take between 2 - 4 weeks for delivery. $9.70 (£5.50)
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery. $22 (£12.25)
FREE SHIPPING When you spend £100 and over. (Approximately €112 Euros) Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE

Includes: Australia, Christmas Island, Fiji, New Zealand, Samoa, Singapore

South American Countries
STANDARD DELIVERY Deliveries take between 3 - 5 weeks for delivery. £6.00
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery.) £12.00
FREE SHIPPING When you spend £100 and over. Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE

Includes: Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Paraguay, Peru, Uruguay, Venezuela

Asia including India
STANDARD DELIVERY Deliveries take between 4 - 6 weeks for delivery. £5.50
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery. £12.00
FREE SHIPPING When you spend £100 and over. Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE

Includes: Brunei, China, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Malaysia, Pakistan, Philippines, Qatar, Russia, South Korea, Sri Lanka, Thailand, United Arab Emirates

Rest of World
STANDARD INTERNATIONAL
DELIVERY
Deliveries take between 4 - 6 weeks for delivery. £5.00
TRACKED
DELIVERY
Orders placed using this delivery option will usually arrive within 5 working days. Fully tracked online with signature required upon delivery. £13.00
FREE SHIPPING When you spend £100 and over. Select shipping option 'Free Worldwide Shipping' at checkout to redeem. FREE

Includes: Afghanistan, Albania, Algeria, Angola, Antigua And Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Bahrain, Barbados, Belize, Benin, Bermuda, Bhutan, Botswana, New Caledonia, Cambodia, Republic of Cameroon, Cayman Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Cuba, Curaçao, Dominica, Dominican Republic, Egypt, El Salvador, Ethiopia, Faroe Islands, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Kazakhstan, Kenya, Kosovo, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Liechtenstein, Macao, Macedonia, Republic Of, Madagascar, Malawi, Maldives, Martinique, Mauritius, Moldova, Republic of, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Palestinian Territory, Occupied, Panama, Papua New Guinea, Reunion, Rwanda, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sint Maarten, St. Vincent, Suriname, Syria, Taiwan, Tanzania, United Republic Of, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Uzbekistan, Vanuatu, Vietnam, Virgin Islands, British, Yemen, Zambia, Zimbabwe, Aland Islands, Anguilla, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Cocos (Keeling) Islands, Cook Islands, Djibouti, Equatorial Guinea, Eritrea, Falkland Islands (Malvinas), French Guiana, French Southern Territories, Guinea, Guinea Bissau, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic Of, Iraq, Kiribati, Korea, Democratic People's Republic Of, Libyan Arab Jamahiriya, Mali, Mauritania, Mayotte, Montserrat, Nauru, Niue, Norfolk Island, Pitcairn, Saint Barthélemy, Saint Helena, Saint Pierre And Miquelon, Sierra Leone, Solomon Islands, Somalia, South Georgia And The South Sandwich Islands, Sudan, Svalbard And Jan Mayen, Swaziland, Tajikistan, Timor Leste, Togo, Tokelau, Tonga, Tuvalu, United States Minor Outlying Islands, Wallis And Futuna, Western Sahara

   

 REFUNDS, RETURNS & EXCHANGE

I'm a UK customer, how can I return my item?
We offer a 14 day returns period to give you piece of mind when shopping at our online store. This period starts the day you receive your original order. Please complete a returns form and include this within your return package, without this information we are unable to process your return.
Items must be returned in their original condition, see our full returns policy for more information. All goods are inspected upon return and we reserve the right to refuse any items that are not in original condition. In the unlikely event that an item is returned to us in an unsuitable condition we may have to send the item back to you and discount your refund for the standard delivery cost. Please read our full returns policy for more information.
If you would like to return your item for an exchange please include this information in the returns form. We will send your replacement to the original shipping address unless stated otherwise on the returns form. Refunds are issued against the original payment method used on your order. Please allow between 3 - 5 working days for the funds to arrive in your account.
Unfortunately we are unable to cover postage costs on returned orders and your parcel remains your responsibility until it arrives with us. We recommend using a tracked service and asking for proof of postage in the event that the parcel goes missing. We are not responsible for the safe return of items so please ensure any returned items are safely packed with a trackable return delivery option.
We will send an email confirming that we've completed your return and inform you on whether a refund has been processed. This is usually done within 1 - 2 working days of receiving your return.
Refunds are issued against the original payment method used on your order. Please allow between 3 - 5 working days for the funds to arrive in your account.
I'm an international customer, how do I return my item?
We offer a 14 day returns period to give you piece of mind when shopping at our online store. This period starts the day you receive your original order, please complete a returns form and include this within your return package, without this information we are unable to process your return. Items must be returned in their original condition, see our full returns policy for more information. All goods are inspected upon return and we reserve the right to refuse any items that are not in original condition. In the unlikely event that an item is returned to us in an unsuitable condition we may have to send the item back to you and discount your refund for the standard delivery cost. Please read our full returns policy for more information. As an international customer we are unable to offer an exchange on returned items but you can return any items to us for a full refund and then place a new order for the colour, size or item you would prefer.
When returning items be sure to make your parcel as "returned goods" to avoid being charged any duties. Unfortunately we are unable to cover postage costs on returned orders and your parcel remains your responsibility until it arrives with us. We recommend using a tracked service and asking for proof of postage in the event that the parcel goes missing. We are not responsible for the safe return of items so please ensure any returned items are safely packed with a trackable return delivery option.
We will send an email confirming that we've completed your return and inform you on whether a refund has been processed. This is usually done within 1 - 2 working days of receiving your return. Refunds are issued against the original payment method used on your order. Please allow between 3 - 5 working days for the funds to arrive in your account.
Have you received my return?
All returned packages are inspected upon receipt and customers will be notified by email of their return status. Where applicable, exchange items will be processed and shipped within 1-2 working days and refunds will be processed upon successful inspection. Please allow between 3-5 working days for the funds to return to your account.
I would like to exchange my item
UK Customers
UK customers can exchange their items within 14 days of receiving their order for the following - The same product in a different size, colour or a product that is equal in value (in GBP) as the returned item. These exchanges are limited to stock availability; if the item is out of stock then a refund will be issued instead. To start your exchange, please complete a return form and include this within your return order. Without this information we are unable to take care of your exchange and will refund you the return item instead. Items must be returned in their original condition, see our full returns policy for more information.
If you would like to return an item for a product of a different value (in GBP) then you will need to return your items for a refund and place a new order.
International Customers
As an international customer we are unable to offer an exchange on returned items but you can return any items to us for a full refund and then place a new order for the colour, size or item you would prefer. Please see "I'm an international customer, how do I return my item?" for more information on making a return.
I received the wrong item
On the unlikely occasion that you receive the incorrect item, please contact customer support within 14 days quoting your full name and order number. Our team will then work quickly to resolve this matter for you.
Will my postage be refunded?
If you return using one of our returns methods the small charge will be deducted from your refund. This will appear as adjustment fee on your refund confirmation email. We will not deduct the return cost from any returns of incorrect or faulty items.
Where is my exchange?
Upon receiving your email confirming your successful return, please allow 1-2 working days for your exchange to be processed and shipped. We will send you an email when it's on it's way. 
Exchanges are sent via Royal Mail standard delivery, please allow up to 3-5 working days for delivery (excludes weekends & Bank Holidays.)

 

Please Note: These are recommended delivery times, some orders may take longer due to reasons and delays beyond our control. Delivery charges are calculated according to each region. Free Worldwide shipping approximations are subject to change due to currency fluctuations. Subtotal must exceed free shipping rate for your location, to qualify for free shipping discount. Free shipping will be shipped via standard delivery. International shipping prices provided are approximate and subject to change due to currency fluctuations. Please see your local delivery charge in Great British Pounds for the exact charge.

Please ensure you check all delivery information when placing your order as V3Apparel are unable to amend your order information once the order has been processed.  V3Apparel are also unable to reimburse or cover any costs as a result of misinformation provided during checkout.  

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