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Frequently Asked Questions

 A MORE SECURE SHOPPING EXPERIENCE

Are my details safe when ordering online with V3 Apparel?
We take online security very seriously and we're dedicated to providing a secure shopping experience for our customers. Below you will find the methods we take to ensure your sensitive information remains secure and safe:
SSL Certification
When shopping online at with V3 Apparel you can rest assured that a secure connection will be established on all V3Apparel.com pages ensuring all your sensitive data; name, address, card details are always encrypted and not intercepted as it goes over the network.
Ensure a secure connection: your browser address bar will read https:// and display a lock icon in the browser address bar to confirm that the page you are on is SSL encrypted. 
PCI Compliant
V3Apparel.com is PCI compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards created to increase controls around credit card data to reduce credit card fraud. Designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment, V3Apparel.com is compliant to all 6 categories:
✔ Maintain a Secure Network
✔ Protect Cardholder Data
✔ Maintain a Vulnerability Management Program
✔ Implement Strong Access Control Measures
✔ Regularly Monitor and Test Networks
✔ Maintain an Information Security Policy

 TECHNICAL

I am unable to access/order from your website
We're sorry to hear that you've been experiencing technical problems with our site.
If you're shopping on a PC, check that your internet browser is up to date. Alternatively try using a different browser if you still experience problems.
For mobile shoppers - check that you have the latest updates for your operating system and ensure your internet browser app is up to date.
How do I create an account?
You can create an account with us by clicking the account icon on the top right of any page (see image below.)
Enter your details on the following page and confirm your account by clicking the link within your email. Alternatively start shopping now and set up your account when you checkout instead.

I've forgotten my password, how do I reset it?
If you forget your password, don't worry, just select the 'forgot your password?' link at the account login page and we'll send you instructions on how to reset your password.

 PAYMENTS, PROMOS & GIFT CARDS

What methods of payment/currency do you accept?
We accept most major payment credit, debit cards, Apple Pay and PayPal Express Checkout.

payments securely processed Apple Pay Accepted here

How can I shop using my local currency?
V3Apparel.com supports a wide range of global currencies. Simply navigate to the top right hand corner of any webpage and click on the currency code drop down menu as seen in the image below. Click to select your preferred currency from the list available. This will change all V3Apparel.com prices to your chosen currency allowing you to shop with ease.
Please note that all order payments will be processed in Pound Sterling to the most accurate conversion rate.

Payments can be made in any of the following currencies:
  GBP - Pound Sterling
  EUR - Euros
  USD - US dollars
  CAD - Canadian Dollars
  AUD - Australian Dollars
  DKK - Danish Krone
  SEK - Swedish Krona
  NOK - Norwegian Krone
  INR - Indian Rupee
  SGD - Singapore Dollars
When will I be charged?
Payment will be taken as soon as you hit the "confirm and pay" button at checkout. You will then receive further confirmation via 'order confirmation' email for you to review your order.
Do you have any promotional codes?
Yes! Be sure to sign up to our newsletter here for the latest promos, product updates and restock dates.
We also on occasion post promotional codes on our social pages so be sure to give us a follow: Twitter, Instagram, Facebook, Pinterest
How do I add a discount code to my order?
Your discount code can be redeemed during the checkout process
To redeem:
1. Click the shopping cart icon located to the top right of every page. This will take you to the checkout page.
2. Locate the order summary section listing your cart items (Customer information page.)
3. Enter your discount code and click "Apply" to redeem the discount.
4. Valid discount codes are immediately applied to your order total and can immediately be viewed under the order subtotal.
Discount codes must be applied upon checking out. We are unable to apply discount codes to any orders after the order has been placed. Only one discount code per order can be applied.
Please contact customer support if you're experiencing any issues with redeeming your discount code.
Why won't my discount code work?
All codes are case sensitive and will need to be entered exactly as received without any spaces. Type or copy and paste the code into the "Promo Code" box found at the checkout page.
If you're code is still not working please check the following:
• You can only use one discount/promo code per order, this includes free shipping promotional codes.
 Many of our promo/discount codes vary in their terms and conditions so please check these with every code you receive. Codes may only be valid for certain products or collections and many will have an expiry date. Discounts cannot be applied to gift vouchers.
 Some codes will only work once per customer or for specific customers and countries only. The terms and conditions of the promotion/discount will state the terms of use.
Can I use more than one discount code on my order?
Only one discount can be applied per order. This includes free delivery promotional codes.
Can I add my discount code after I've placed my order?
Unfortunately we're unable to manually add a discount code to your order once it has been placed.
Do you offer gift cards?
We do not offer gift cards at present.

 ORDERS & PRE-ORDERS

How can I shop using my local currency?
V3Apparel.com supports a wide range of global currencies. Simply navigate to the top right hand corner of any webpage and click on the currency code drop down menu as seen in the image below. Click to select your preferred currency from the list available. This will change all V3Apparel.com prices to your chosen currency allowing you to shop with ease.
Please note that all order payments will be processed in Pound Sterling to the most accurate conversion rate.

Payments can be made in any of the following currencies:
  GBP - Pound Sterling
  EUR - Euros
  USD - US dollars
  CAD - Canadian Dollars
  AUD - Australian Dollars
  DKK - Danish Krone
  SEK - Swedish Krona
  NOK - Norwegian Krone
  INR - Indian Rupee
  SGD - Singapore Dollars
How do I place an order?
Shopping made easy! 
1. Simply browse our unique range of fitness apparel and workout accessories then click on the product image of any items that take your fancy! 

2. View the products details, further product images and select your preferred size and colourway!
3. Click the 'Add to cart' button to add the product to your shopping cart. Then go back to browse our other items.

4. Review the contents of your cart by clicking the "My Cart " icon located on the top right hand of all pages.

5. Click "Checkout" at the bottom of "My Cart " and complete the following information to make your purchase!
You will then receive an email confirming that we have received your order and our team will get to work right away to get it delivered to you as quickly as possible!
We accept most major payment credit, debit cards and PayPal Express Checkout.

payments securely processed

I've tried to place an order but my payment was declined.
We're sorry to hear that you're experiencing trouble processing your order. Please consult the common reasons payments are declined below and then take the recommended action to resolve your issue. If you are still unable to process your payment the best option is to try an alternative payment method.
There are several reasons for your payment being declined:
Payment Declined By Your Bank
The most common reason is that your bank has declined the payment. It's normal for banks to stop a payment which they may perceive to be unusually large or to a new recipient. 
Resolve: Contact your bank and let them know that V3Apparel.com is a trusted recipient and that it is you making the payment. Once confirmed your next attempt should be successful.
Verification Issue
If your card is flagged as not secure or if you're having issues with your banks verification (Verified by Visa/Mastercard Secure etc) it is best to contact your bank to confirm if there is an issues and to make sure your card is Secure.
Resolve: If this issue continues to persist, try an alternative method of payment such as PayPal or contact our customer support who will help setup an alternative method of payment for you.
Insufficient Funds/Per-Transaction Limit
Your bank may also stop your card payment if there isn't enough money in your account or if you have a per-transaction limit. Thy also may treat your payment as 'cash withdrawal' where limits will apply.
Resolve: Contact your bank to check or adjust your limits. These however can take time to take effect so please note we are unable to hold any items.
Payment Declined by V3 Apparel In order to protect you from fraudulent activity we deny any payments that our system deems as potentially fraudulent.
Resolve: If this is the case, you will need to use an alternative payment method.
I've placed my order, what happens next?
You will receive an "Order Confirmation" email upon completing your order. Please review the information within this email to confirm the correct order details have been received.
Our team will then get to work processing your order and shipping it as quickly as possible. Once passed on to our courier, you will receive a second email confirming your orders shipment. If your order has tracked delivery this information will be included within this email.
Can I amend my order after I've placed it?
We're really quick at packing your order which means we can't make any changes to the order items, delivery option, delivery address or payment method once your order has been placed.
Please thoroughly review your order before making your purchase. Changes can be made before you click confirm and pay but past this point your items will be sent as per order confirmation.
Can I change/redirect the delivery address after I've placed the order?
We aim to process orders as quickly as possible, so unfortunately we are unable to change the delivery address once your order has been placed. We are also unable to redirect any orders for security reasons.
How do I track my order?
Standard delivery orders can not be tracked.
Only orders completed with Tracked & Signed shipping will be fully tracked with signature on delivery and online tracking confirmation. Upon successfully completing your order for Tracked & Signed delivery, you will receive an email confirmation detailing your tracking reference number and an online link to track your order.
All Tracked & Signed deliveries can be tracked by clicking here.
Where's my order?
Upon receiving your order confirmation email our team are working hard to fulfil your order as quickly as possible. As soon as your order has been passed on to our courier you will receive an email confirming that your order is on it's way!
Orders placed with standard delivery do not have trackable service, please view our recommended delivery times here for your location.
Tracked & Signed orders will receive a tracking reference number. Check the progress of your order here as it makes its way to you. Orders will need to be signed for upon delivery.
I'm missing an item from my order, what do I do?
If an item is missing from your order please contact our customer support team with your order number and the missing item's details. We will work to resolve this issue for you as quickly as possible.
How can I cancel my order?
We do our very best to provide easy cancellations whilst conforming with the relevant regulations. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise that you have fourteen calendar days from when you receive your order to cancel the contract with V3Apparel.com. We will issue you a with a full refund for the items purchased and the basic cost of standard delivery.
To process your cancellation, we require written confirmation of cancellation from you letting us know that you wish to cancel your order under the Consumer Contracts Regulations 2013. You can confirm by completing the cancellation form found here and sending it back to us via email or post.
The fourteen calendar days above starts the day after you receive your order. As per the regulations noted, if you have paid for delivery we will refund the cost of standard delivery to your country even if you've paid using one of our quicker or tracked delivery options.
If you have already received your order you will need to return the items you wish to cancel back to us. Once you submit your cancellation form we will let you know how to send these back to us.
Please ensure that items returned are unworn and in their original condition. All returned items are thoroughly inspected upon return. Any items worn, washed, consisting of distinct odours, blemishes or signs of wear and tear, covered in animal or human hair etc will not be accepted. We cannot accept returns on undergarments for hygiene reasons.
We are not responsible for the safe return of items so please ensure any returned items are safely packed with a trackable return delivery option. We reserve the right to refuse any returned items that breach the above return requirements. In the unlikely event that an item is returned to us in an unsuitable position we may have to send the item back to you and without a refund.
I received a faulty item in my order
In the unlikely occasion that you received a faulty item, please contact customer support within 14 days of receiving your order quoting your full name, order number and fault details. We will then work quickly to resolve this matter for you.
I have an incorrect item in my order?
Please contact customer support with your name, order number and the incorrect item's name. We aim to sort out any issues with your order right away so rest assured that we will get back to you soon and get the correct item out to you as quickly as we can.
Can I get a refund if the price has changed since I ordered it?
Unfortunately we are unable to refund the difference due to changes in trends, stock and demand.
What is a Pre-order product?
A pre-order product is a product that has not yet been released. Given their limited nature and popularity, many V3 products sell out quickly. We now provide a 'pre-order' purchase option on specific products allowing our Worldwide customer base an equal opportunity to secure your favourite's in advance. View our most current pre-order products here.
What happens with Pre-order purchases?
These purchases will be shipped one business day post release date. Any orders consisting of pre-order products and currently live products will be shipped once the last pre-order shipping date has passed. This information will be provided within each pre-order product description.
Can I return items purchased at an exhibition/pop-up shop?
Unfortunately V3Apparel products purchased at exhibitions or pop-up shops can only be returned for online store credit.

 DELIVERY

Do you ship to military addresses?
V3 Apparel are proud to support members of the armed forces and ship to the following military addresses -
• AE - Armed Forces Europe
AA - Armed Forces Americas
AP - Armed Forces Pacific
Due to additional security measures, items are unable to be sent tracked. If you require further information or assistance please contact our customer support team.
My order hasn't been delivered yet?
For orders processed with standard delivery please consult the estimated delivery times for your location found here. If your estimated delivery date has passed and you have not received your order please contact customer support so we can help you further. Standard delivery orders are not tracked.
If your order has been sent with a trackable service you'll receive a shipping confirmation email from our team which includes your tracking link and reference number. Simply click on your tracking link within the email and enter your reference number to view up to date information on the status of your order.
How long will my order take to ship?
All orders are shipped Monday - Sunday excluding bank holidays and public holidays. Orders placed before 12 am are dispatched the same working day, all others are shipped the next working day.
Recommended delivery times can be viewed here.
Will I be charged customs & import duties on my order?
Customs and import duty charge do not apply to customers in the United Kingdom or EU.
Customers located outside of the UK & EU may be susceptible to customs charges and import tax outside of our control. These charges vary from location to location and unfortunately we are unable to provide an exact charge per region.
Recipients are liable for all customs, import duties and local sale taxes levied by the country in which you reside. Payment for these fees are required in order to release your packages. Please familiarize yourself with your local customs and national postal service to prevent any unwanted charges. Customers final order value as displayed on V3Apparel.com does not include any additional duties.
What time will my order arrive exactly?
Deliveries are made between 8am and 9pm (excluding weekends, Bank Holidays & Federal Holidays.) Our couriers do the best to deliver parcels where possible. If you're not in, our couriers will try to leave your parcel with a neighbour/colleague or they may attempt to re-deliver the next working day. If this isn't possible, they will leave a failed delivery card detailing how to arrange re-delivery. For tracked and signed deliveries parcels will require a signature upon delivery.
Can you deliver to addresses other than my billing address?
Yes this is possible, please ensure you add the alternative address at checkout before making your payment as we are unable to redirect orders once shipped.
Can you deliver my order to my place of work?
Yes we can deliver to your place of employment but please be sure that there will be someone available to take receipt of the parcel our courier will deliver to the place of work and the individual.

 REFUNDS, RETURNS & EXCHANGE

I'm a UK customer, how can I return my item?
We offer a 14 day returns period to give you piece of mind when shopping at our online store. This period starts the day you receive your original order. Please complete a returns form and include this within your return package, without this information we are unable to process your return.
Items must be returned in their original condition, see our full returns policy for more information. All goods are inspected upon return and we reserve the right to refuse any items that are not in original condition. In the unlikely event that an item is returned to us in an unsuitable condition we may have to send the item back to you and discount your refund for the standard delivery cost. Please read our full returns policy for more information.
If you would like to return your item for an exchange please include this information in the returns form. We will send your replacement to the original shipping address unless stated otherwise on the returns form. Refunds are issued against the original payment method used on your order. Please allow between 3 - 5 working days for the funds to arrive in your account.
Unfortunately we are unable to cover postage costs on returned orders and your parcel remains your responsibility until it arrives with us. We recommend using a tracked service and asking for proof of postage in the event that the parcel goes missing. We are not responsible for the safe return of items so please ensure any returned items are safely packed with a trackable return delivery option.
We will send an email confirming that we've completed your return and inform you on whether a refund has been processed. This is usually done within 1 - 2 working days of receiving your return.
Refunds are issued against the original payment method used on your order. Please allow between 3 - 5 working days for the funds to arrive in your account.
I'm an international customer, how do I return my item?
We offer a 14 day returns period to give you piece of mind when shopping at our online store. This period starts the day you receive your original order, please complete a returns form and include this within your return package, without this information we are unable to process your return. Items must be returned in their original condition, see our full returns policy for more information. All goods are inspected upon return and we reserve the right to refuse any items that are not in original condition. In the unlikely event that an item is returned to us in an unsuitable condition we may have to send the item back to you and discount your refund for the standard delivery cost. Please read our full returns policy for more information. As an international customer we are unable to offer an exchange on returned items but you can return any items to us for a full refund and then place a new order for the colour, size or item you would prefer.
When returning items be sure to make your parcel as "returned goods" to avoid being charged any duties. Unfortunately we are unable to cover postage costs on returned orders and your parcel remains your responsibility until it arrives with us. We recommend using a tracked service and asking for proof of postage in the event that the parcel goes missing. We are not responsible for the safe return of items so please ensure any returned items are safely packed with a trackable return delivery option.
We will send an email confirming that we've completed your return and inform you on whether a refund has been processed. This is usually done within 1 - 2 working days of receiving your return. Refunds are issued against the original payment method used on your order. Please allow between 3 - 5 working days for the funds to arrive in your account.
Have you received my return?
All returned packages are inspected upon receipt and customers will be notified by email of their return status. Where applicable, exchange items will be processed and shipped within 1-2 working days and refunds will be processed upon successful inspection. Please allow between 3-5 working days for the funds to return to your account.
I would like to exchange my item
UK Customers
UK customers can exchange their items within 14 days of receiving their order for the following - The same product in a different size, colour or a product that is equal in value (in GBP) as the returned item. These exchanges are limited to stock availability; if the item is out of stock then a refund will be issued instead. To start your exchange, please complete a return form and include this within your return order. Without this information we are unable to take care of your exchange and will refund you the return item instead. Items must be returned in their original condition, see our full returns policy for more information.
If you would like to return an item for a product of a different value (in GBP) then you will need to return your items for a refund and place a new order.
International Customers
As an international customer we are unable to offer an exchange on returned items but you can return any items to us for a full refund and then place a new order for the colour, size or item you would prefer. Please see "I'm an international customer, how do I return my item?" for more information on making a return.
I received the wrong item
On the unlikely occasion that you receive the incorrect item, please contact customer support within 14 days quoting your full name and order number. Our team will then work quickly to resolve this matter for you.
Will my postage be refunded?
If you return using one of our returns methods the small charge will be deducted from your refund. This will appear as adjustment fee on your refund confirmation email. We will not deduct the return cost from any returns of incorrect or faulty items.
Where is my exchange?
Upon receiving your email confirming your successful return, please allow 1-2 working days for your exchange to be processed and shipped. We will send you an email when it's on it's way. 
Exchanges are sent via Royal Mail standard delivery, please allow up to 3-5 working days for delivery (excludes weekends & Bank Holidays.)

 SPONSORSHIP, AFFILIATE, BRAND AMBASSADORS & COLLABORATIONS

How do I become a V3 Apparel Affiliate?
The V3 affiliate program offers you the unique opportunity to join a Worldwide team of athletes, instructors, bloggers, site owners and influencers! As we continue to grow and help motivate a global audience, we look to our team of dedicated affiliates to help us promote our extensive range of inspirational and innovative fitness apparel.
Recognised for our commitment to creating the most unique, authentic and motivational garments and accessories within the fitness retail industry, we are offering you a great opportunity to earn revenue and be a part of our continued growth. For more details please click here
Do you collaborate with bloggers/youtubers/social influencers?
Yes we do! We love collaborating with like minded individuals to help us provide great content, education and inspiration to our fans!  We value creativity and inspiration! If you believe you have a unique opportunity offer please get in touch at TeamV3@V3Apparel.com - we'd love to hear from you!
Do you offer sponsorship?
Thank you for your interest!
We hold a very small amount of sponsored athlete positions to ensure we are able to dedicate our full time and effort to providing all V3 athletes the attention and opportunities they deserve.  If you love V3 Apparel, share our ethos and live to influence and inspire others to lead a healthy lifestyle then we would love to hear from you!
Please include the following information in your application to allow us to get to know you - a brief biography, any social/website/blog links you may have, your aspirations and goals and tell us why you should be a V3 Apparel sponsored athlete. Send your application to TeamV3@V3Apparel.com 
Please also be aware that we receive hundreds of applications on a weekly basis and so we are unable to offer positions to everyone.  We do however keep all applications on file to consider for future vacancies. If you would like to get involved with V3 Apparel we would recommend looking into our affiliate program.
This provides a great opening and chance for you to get to know the team in anticipation for applying as a sponsored athlete.
Are you looking for brand ambassadors or reps?
At present we do not have any vacancies available for brand ambassadors or brand representatives. Any opportunities available will be announced via our social media channels.

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