My payment was declined
We're sorry to hear that you're experiencing trouble processing your order. Please consult the common reasons payments are declined below and then take the recommended action to resolve your issue. If you are still unable to process your payment the best option is to try an alternative payment method.
Payment Declined By Your Bank
The most common reason is that your bank has declined the payment. It is normal procedure for banks to stop a payment which they may perceive to be unusually large, to a new recipient or for an overseas transaction.
Resolve: Contact your bank and let them know that V3Apparel.com is a trusted recipient and that you wish to make a payment through V3Apparel.com. Once confirmed your next attempt should be successful.
Check Your Payment Details
If you are a returning customer, you may have saved your payment details when processing your previous order. We recommend logging into your account to ensure your payment details and billing address is correct and up to date. Also, ensure you enter the CSC or CVV code on the back of your card correctly during checkout and ensure your card has not expired.
If your card is flagged as not secure or if you're having issues with your bank's verification (Verified by Visa/Mastercard etc) it is best to contact your bank to confirm if there are any issues and to make sure your card is secure.
Resolve: If this issue continues to persist, try an alternative method of payment such as PayPal or contact our customer support who will help set up an alternative method of payment for you.
Insufficient Funds or Per-Transaction Limit
Make sure that the payment account you're using is in good standing. Your bank will decline any payment if there are insufficient funds available in your account or if you have a per-transaction limit.
Resolve: Contact your bank to check your account or adjust your limits.
Payment Declined by V3 Apparel
In order to protect our customers from fraudulent activity we deny any payments that our system flags as potentially fraudulent. All credit and debit cardholders are subject to validation and authorisation by our fraud system and the respective card issuer.
Resolve: If this is the case, you will need to contact our customer support team who will help guide you further.
Accepted Payment Methods
We accept the following payment methods:
- Credit cards: Visa, MasterCard, American Express
- Debit cards: Visa, MasterCard and American Express
- Apple Pay: Using Safari browser on Mac & iOS devices
- PayPal Express Checkout: At checkout, click the yellow PayPal button (shown below) to complete your purchase securely through PayPal.
All payments are secure and encrypted and V3Apparel never stores your Credit card information.
Still need help?