Terms and Conditions
1. In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. V3 Apparel will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The use of automated systems or software to extract data from this Website for commercial purposes, ('screen scraping') is prohibited without license.
4. Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of V3 Apparel or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by V3 Apparel and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by V3 Apparel or its licensors.
5. Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
V3 Apparel have no control and take no responsibility over the delivery method. Delivery is completed on the completion of loading the Order onto the courier, after which, V3 Apparel are no longer responsible and have no control over the delivery of the order by a third party.
Please ensure you thoroughly check all delivery information when placing your order as V3 Apparel are unable to amend your order information once the order has been processed. V3 Apparel are also unable to reimburse or cover any costs as a result of misinformation provided during checkout. For deliveries made to a correct address but not received, V3 Apparel will arrange a redelivery for returned packages or arrange a new delivery as a replacement for packages confirmed by the courier to be missing in transit. A full refund will be provided only when these initial actions can not be completed or delivered.
V3 Apparel are a UK based company, trading Worldwide. All orders processed through V3Apparel.com may be liable to receiving international transaction charges by your bank. V3 Apparel are not responsible for these additional charges and do not receive this charge in any form. Please contact your bank before processing a payment to avoid any additional charges as a result of international exchanges.
In order to contract with V3 Apparel you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. V3 Apparel retains the right to refuse any request made by you, and V3 Apparel reserves the right to close your V3 Apparel account at its sole discretion. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be V3 Apparel or may in some cases be a third party. Where a contract is made with a third party V3 Apparel is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18’s.
a. Our Contract
When you submit an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order has been shipped. You will then receive confirmation of fulfilment email.
If we are unable to supply you with a product, we will inform you of this in email and offer you an alternative if applicable.
b. Our Right to Reject or Cancel Your Order
Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any of the following reasons: Product is unavailable, not in stock, incorrect billing information or not verifiable/Your order is flagged by our security systems as potentially fraudulent, or unusual/we have reason to believe you are selling our products with no prior agreement to do so/could not deliver to address provided/due to an event outside our control/in the event of misspelling, pricing or other errors or mistakes in the website information. V3 Apparel does not ship to PO Box delivery addresses. Orders placed with a PO Box delivery address will be held until the customer provides an alternative suitable delivery address.
After placing an order on V3Apparel.com, we cannot change or cancel your order after it has been placed as we begin processing orders placed at our online store almost immediately. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with our returns and refund policy.
You may cancel your order at any time within fourteen days, beginning on the day after the goods are delivered to you, your nominated neighbour or your dedicated safe place. You will receive a full refund of the price paid for the product(s) at the time of the order being placed and in accordance with our returns and refund policy.
Your legal right to cancel the Contract starts from the date of the shipping confirmation, which is when the contract between us is formed. If the product(s) have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you or your nominated neighbour receives the order.
You can request to cancel your order by contacting our customer support team at Support@V3Apparel.com only. Please include your order number, full name and delivery address. A support member will then request a cancellation of your order and if successful, they will send you an email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with our returns and refund policy.
If a cancellation request is made when the product(s) are delivered, dispatched or in transit, you will be required to accept delivery of your order and start a returns process for your order through our normal returns procedure before a cancellation request can be accepted. You are responsible for returning the product(s) to us and must cover the cost of returning any product(s). Upon successful receipt of the returned order and if the returned products are faulty and in line with our returns policy, we will accept your cancellation request and issue a full refund to you. If you are returning any product(s) to us for any other reason than the products being faulty, a refund will be issued for the order total only.
d. Returns and Refund Policy
When you shop at V3Apparel.com, you have an extended returns period of up to 28 days to return any items for a full refund or store credit.
To start a return, submit a return request through our Returns Center within 14 days from the day your order is delivered. Once requested, please allow up to 48 hours for your return request to be processed, the time taken to process your request will not impact your return timeframe. Items must be registered and returned through our returns center to ensure we receive your return and full order details. Items returned without first being submitted through our returns center will not be accepted and delivery back to the customers address will need to be arranged by the customer and any charges related are the responsibility of the customer.
Upon approval, an email notification with instructions on how to return your item will be provided giving you an additional 14 days to return your item(s) for a full refund or for store credit for any items returned outside of this period and within an extended 15-28 day period. Store credit will be sent to the original email address for you to redeem on your next purchase.
Items returned without being logged in the Returns Center first, or, those which fall outside of the relevant returns day period won't be accepted. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
We will send an email confirming receipt of your return at our returns location and a follow up email notifying you of whether your return has been approved or rejected upon inspection. Please see our Returns Policy for more information.
Please note: items purchased during our annual 'Only Sale Event of the Year' can only be returned for store credit.
All goods are inspected upon return. We reserve the right to refuse any returns that are not in original condition, that is any items that are of the following: any items worn, washed, consisting of distinct odours, blemishes or signs of wear and tear, covered in animal or human hair etc will not be accepted. We cannot accept returns on undergarments for health and hygiene reasons. These items will state the no-returns policy within the product description. More information on returns we can and cannot accept are listed below. Gift cards are exempt from returns. Any discontinued products cannot be returned for a refund. In the event that returned items are found not to be in a suitable condition, we will refuse the return and contact you to arrange a return which you will need to cover.
All products undergo inspection upon receipt and those which do not comply with the below requirements will not be accepted:
- All products must be returned in the same condition in which they were delivered. Please make sure that they are intact and complete, never worn, used, washed or damaged in any way and that they are returned in their original package with all tags attached. No exceptions will be accepted.
- We cannot accept returns on undergarments for health and hygiene reasons. These items will state the no-returns policy within the product description.
- Gift cards are exempt from returns and all sales of physical and digital gift cards are final.
- Any discontinued products or sale items cannot be returned for a refund. A gift card will instead be credited.
Items purchased at a V3 Apparel pop-up store, outlet store or other retailer or distributor cannot be returned to V3Apparel.com. These items may only be returned to the store of the original purchase.
- Please include all required documentation within returned packages. We cannot identify or process any returns without a copy of the order invoice or order confirmation email and return request ID and email.
- All returned items are your responsibility until they are received at the warehouse. We recommend safely and securely packing your return to prevent any damage occurring during transit. We also recommend keeping proof of postage and returning your package with a tracked shipping method. V3 Apparel will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged (i) prior to acceptance by selected courier when utilising the prepaid label provided by V3 Apparel or (ii) in the event that the prepaid label provided by V3 Apparel is not used for the return shipment.
Any original shipping charges incurred at the time of purchase are non-refundable for returns. Delivery charges are only refunded for damaged, defective or incorrect items.
All returned goods are your responsibility until they are received by our team. We recommend safely and securely packing your return to prevent any damage occurring during transit. We also recommend keeping proof of postage and returning your package through a tracked shipping method only to ensure the location of your item(s) in transit. Unfortunately we cannot be held responsible for any packages that go missing during transit.
Refunds will be processed to the original form of payment within 3-5 business days. We will send a refund notification email to confirm that we have processed your refund. The timeframe for the refund to be returned to your account will vary depending on the original payment method. Credit or debit card refunds may take between 5-7 business days and up to two billing cycles to appear on your bank statement. PayPal refunds may take between 7-10 business days to be accepted into your account. Please note: your initial order delivery charge can only be refunded in circumstances whereby the product is faulty or incorrect, or, if your order has been cancelled under the Consumer Contracts Regulations.
We reserve the right to issue store credit in the form of a gift card to the product value at the time of purchase for any items returned within the extended 15-28 day period after the return request has been approved. Items returned to our location after the extended 28 day period will not be eligible for a refund or store credit.
Customers within the United Kingdom only can also exchange items within 14 days of receiving their order for the same item in a different size or colour. If the item is out of stock then a refund will be issued instead. If you would like an item of a different value or product code then you will need to return your items for a refund and place a new order. If you would like to return an incorrect or faulty item please contact our customer support team for further help.
Unfortunately we are unable to offer any exchanges for customers based outside of the United Kingdom. Instead, international customers can return any items to us for a full refund and then place a new order for the preferred colour, size or product.
e. Pricing and Availability
The prices of the products will be as displayed on www.V3Apparel.com Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Refunds can, and will, only be paid to the original payment method. Refunds cannot be made to a different payment method. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies
Currency can be changed using the currency button at the top of the website, although the price will be charged in GBP (Great British Pounds). The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. All orders are processed in GBP. Worldwide currencies will be converted at checkout to reflect this.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
g. Discount codes
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
The conditions of use relating to any discount code will be specified at the time of issue.
These T&Cs relate to all V3 Apparel promotions, competitions and discount codes (unless otherwise stated).
• Only one promotion code can be used per order. A promotional code can't be used after an order has been placed.
• Maximum pre-discount spend limit of £500 applies per order.
• A promotion code can't be used after an order has been placed.
• If the promotional code has expired, then you shouldn’t try to use it. Also you can’t swap your promotional code for cash.
• If you’ve been given a promotional discount code, then it can only be used by you on your own V3 Apparel account for the purpose for which it was issued.
• You shouldn’t pass your promotional code around your friends, or post it in a forum – you should keep it confidential and only use it for your own purchases through the Website.
• Look after your promotional code, because we are not obliged to provide you with a replacement and abuse of the code if it inadvertently gets lost and used by someone else will result in its cancellation.
• Product category exclusions may also apply. We will let you know if the promotional code can’t be used against certain brands or product categories in your basket before you complete your purchase.
• Don’t use a promotional code to buy discounted products from V3 Apparel, and then sell them on for a higher price to make yourself a bit of extra money.
• All orders placed with a valid free shipping code will be sent via standard delivery only.
• All discount codes will be deactivated during sale events and V3 Apparel reserves the right to cancel or deactivate any discount code at any time.
• If you do use your promotional code in any of the ways listed above or in a way that we consider abuses the spirit in which the promotional code was issued, then we can cancel or withdraw your promotional code at any time, and without letting you know beforehand.
• Free worldwide shipping only applies for the order subtotal NOT including the shipping rate. To qualify, your subtotal must exceed the required total for your shipping location. All eligible free worldwide shipping orders will be shipped via standard delivery.
h. eGift Cards
You can purchase eGift cards online at V3Apparel.com. eGift cards are digital and all eGift card sales are final and will be delivered via email, sent to the email address provided at the time of ordering. eGift cards are only valid for purchases made online at V3Apparel.com only. eGift cards are redeemable at V3Apparel.com only and have no additional processing fees. eGift cards are applied to the final order total and multiple eGift cards can be applied. International customers: eGift card values are converted from pound sterling value at the latest exchange rate during time of purchase.
eGift cards cannot be used to purchase other eGift cards. eGift cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Discounts, promotions and coupons cannot be used to purchase eGift Cards.
The risk of loss and title for eGift cards pass to the purchases upon our electronic transmission of the eGift card to the purchaser or designated recipient. We are not responsible if any eGift card is lost or stolen, or used without your permission.
We reserve the right to void eGift cards, close customer accounts if we suspect that the eGift cards are obtained, used, or applied to a V3Apparel.com account fraudulently, unlawfully, or otherwise in violation of these terms and conditions. eGift Card's will expire after 12 (twelve) months from the date of purchase.
We reserve the right to change these terms and conditions from time to time in our discretion, provided that we will use commercially reasonable efforts to notify you of such changes.
In cooperation with Klarna Bank AB 9publ), Sveavagen 46, 111 34 Stockhom, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay later offers deferred payments for customers who wish to buy now and pay later at their convenience. Pay later gives customers the standard offered credit time of 30 days and is offered to the customer without any fees or interest (other than potential fees for late or missed payments). Pay later may also be offered with a longer credit time to the consumer for a fee. If a customer opts for a monthly invoice, the Pay later terms will be displayed as a monthly collective invoice statement.
Further information and Klarna's user terms and privacy statement can be found at Klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
Full refunds are not provided on sale items. Sale items can only be returned for store credit to the original sale price.
i.Tax and Duty
In most cases, customs or import duties are charged once the parcel reaches its destination country. V3 Apparel has no control over these charges and we are unable to provide an exact charge for any orders.
Recipients are liable for all customs, import duties and local sale taxes levied by the country in which you reside. Payment for any fees will be required in order to release your package. Please familiarise yourself with your local customs and national postal service to prevent any unwanted charges. We recommend contacting your local customs office for more information. Customers final order value as displayed on V3Apparel.com does not include any additional duties or charges.
Refusal to pay any requested customs duty and import fees related to your order will result in the courier returning the order back to our location. Upon return, the original cost of shipping plus a 15% handling fee of the order subtotal will be deducted from any final refund. This deduction also includes any orders originally purchased with free shipping.
For more information on customs fees, please contact your local customs office for more information prior to placing your order. V3 Apparel are not responsible for any additional charges incurred during delivery and cannot provided financial reimbursement for any customs, import duties or local sale taxes.
6. Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law V3 Apparel and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect V3 Apparel's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
7. Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with V3 Apparel and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to V3 Apparel.
You agree to indemnify, defend and hold harmless V3 Apparel, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
V3 Apparel shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
12. Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of the United Kingdom and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the UK courts.
13. Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and V3 Apparel. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of V3 Apparel.